Hooboy. That's how I feel about the tech people at our school district. In order to find a teacher's e-mail address, you need to know their full name. If I knew the full name, in most case, I could figure out the e-mail address on my own. Sheesh.
That's actually a common symptom of help desks - not thinking outside the box, not even one millimeter. You tell them it's the teacher named Ms. Wilson, they look and see 3 female Wilsons, and instead of saying "Is it the one who teachers 5th grade, 3rd grade, or Kindergarten?", they say they can't figure out which one.
It's like they have a script for which there are only certain questions and those questions only have certain answers.
My complaint is actually about the web design, not the help desk aspects. I don't expect them to need to be a help desk; I expect them to design something useful and intuitive. Instead, the website is cluttered and every time they mess with it, they make it worse.
I'm not even going to get into the absolute crap form letter they sent out (more than a week in advance) describing the parent portal that allows you to see your child's grades in real time. I wound up yelling at someone over that who kept trying to talk over me and wouldn't let me finish a sentence. I hate that.
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branchandroot
no subject
Date: 2011-05-07 02:45 am (UTC)no subject
Date: 2011-05-07 02:19 pm (UTC)That's actually a common symptom of help desks - not thinking outside the box, not even one millimeter. You tell them it's the teacher named Ms. Wilson, they look and see 3 female Wilsons, and instead of saying "Is it the one who teachers 5th grade, 3rd grade, or Kindergarten?", they say they can't figure out which one.
It's like they have a script for which there are only certain questions and those questions only have certain answers.
no subject
Date: 2011-05-07 02:41 pm (UTC)I'm not even going to get into the absolute crap form letter they sent out (more than a week in advance) describing the parent portal that allows you to see your child's grades in real time. I wound up yelling at someone over that who kept trying to talk over me and wouldn't let me finish a sentence. I hate that.