That's actually a common symptom of help desks - not thinking outside the box, not even one millimeter. You tell them it's the teacher named Ms. Wilson, they look and see 3 female Wilsons, and instead of saying "Is it the one who teachers 5th grade, 3rd grade, or Kindergarten?", they say they can't figure out which one.
It's like they have a script for which there are only certain questions and those questions only have certain answers.
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branchandroot
no subject
Date: 2011-05-07 02:19 pm (UTC)That's actually a common symptom of help desks - not thinking outside the box, not even one millimeter. You tell them it's the teacher named Ms. Wilson, they look and see 3 female Wilsons, and instead of saying "Is it the one who teachers 5th grade, 3rd grade, or Kindergarten?", they say they can't figure out which one.
It's like they have a script for which there are only certain questions and those questions only have certain answers.