hmmm i dunno it is hard to say, a friend told me a story about a member of their team hanging up on customers. All i say is "Gah" i've worked their for two years, you don't hang up on people without warning.
I think good helpdesk roles are more customer service roles so you're trained to assist the customer rather than to push their issues away.
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branchandroot
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Date: 2011-05-07 08:36 pm (UTC)I think good helpdesk roles are more customer service roles so you're trained to assist the customer rather than to push their issues away.