My complaint is actually about the web design, not the help desk aspects. I don't expect them to need to be a help desk; I expect them to design something useful and intuitive. Instead, the website is cluttered and every time they mess with it, they make it worse.
I'm not even going to get into the absolute crap form letter they sent out (more than a week in advance) describing the parent portal that allows you to see your child's grades in real time. I wound up yelling at someone over that who kept trying to talk over me and wouldn't let me finish a sentence. I hate that.
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branchandroot
no subject
Date: 2011-05-07 02:41 pm (UTC)I'm not even going to get into the absolute crap form letter they sent out (more than a week in advance) describing the parent portal that allows you to see your child's grades in real time. I wound up yelling at someone over that who kept trying to talk over me and wouldn't let me finish a sentence. I hate that.