Department of Redundancy Department

[chomiji]

And can anyone tell me what "RSVP" stands for? And why I am removing the "please" that everyone keeps inserting before it on the official invitations to events like retirement celebrations?

I am sure that someone is going to call me sometime and ask why I am making the online versions of the invitations less polite. But people, c'mon! It means

Répondez s'il-vous-plaît   (= "Please respond" in French)

And I don't want "Please respond if you please" on my (OK, our) intranet site, thankyouverymuch.

We now return you to your regularly scheduled non-nitpicky life.

Comments

[telophase.livejournal.com]

Hahahahahaha ... lawyers and language! *twitch* Yes, I know a technical writer who works for a law firm, and have been the recipient of many of his rants.

I don't have to deal with that, instead I have to deal with people who put scare quotes around any "jargon" that seems "new" and "technical" to them. Like the sentence: The survey will "go live" on Monday. Thank Providence that the cataloger drafted that for *me* to send, and I was able to edit it before the email went out. (And I had a ref librarian scare-quote "jargon" to me when she was explaining that she didn't know technical jargon likt the word "directory" in my explanation to her. I keep forgetting to use "folder" instead of "directory".)

The aforementioned cataloger wanted me to include my email address and phone number in the email so that anyone in the library who had questions or concerns about the survey could contact me. Bzuh? If they can't hit "reply" and get my email address that way, they're too stupid to talk to me, and anyway: when was the last time you had an emergency question about an already-approved survey that had to be answered RIGHT THEN? I removed my phone number from the email and surprisingly received exactly zero email queries about the survey.

Sorry for the rant. :P

[chomiji]

Re ranting: no worries! :-D

Yeah, I keep running into the folder/directory gap myself, along with similar problems. It gets icky sometimes because my supervisor wonders why I'd rather talk with the technical hired help than with her ... .

The level of helplessness among people who supposedly use their office computers all day, every day is a constant source of pain. When we announce internal events, it's very easy to insert links to the homepages of the sponsoring offices, and I do so.

But then I get people wanting me to somehow put a link on the already-crowded agency homepage to their little sub-sub-offices, "Because people read the announcement and want to know more and then they can't find our homepage on the site."

"Um," sez I. "Isn't that what the link on your office name in the announcement is for?"

"Oh! Is that a link?"

>bam bam bam< of Cho's head on the desk ...

[telophase.livejournal.com]

I can't imagine people not wanting to know more about the tools they use every day that are indispensable to their jobs. And don't even get me started on the ones who get error messages and click through them without reading them. At my former job, I had a coworker who - deliberately I think because she as (a) crazy and (b) hated me and (c) CRAZY - refused to leave error messages up on the screen for me, no matter how many times I asked her to. Even when I was reading over her shoulder, trying to replicate the problem (and she would accuse me of trying to make her feel stupid when I asked for the steps she did as I was trying to replicate the problem. Did I mention the crazy?), she'd click the OK as fast as humanly possible on the error message.

She never grasped that I couldn't diagnose and fix a problem from "It's broken!"

And this is from my current job; I posted it back in November:

You phone to ask for help on an email you're composing to send to the faculty and staff email list across campus, fair enough. The reason the URL that you're telling them to go to doesn't work is that you made it up. I advise using the correct URL, it'll work better.

But I'd take this job over the previous one any day - at least people aren't crazy.

[chomiji]

To do some of our folks justice, it's sometimes hard to make time to explore your tools when your inbox is piled halfway to the ceiling, and 95% of said items can be done using things you already know how to use ... there are a bunch of little steps I need to take to make one of my processes much faster, but it's hard for me to block out time to do it. (So I'm posting to my LJ instead of transitioning items in the content mismanagement system to the new "live static" state that was developed for me, yes indeed ... .)

The massive bundle of conflicting impulses that so many people have with technology and people who understand it is just amazing - the way people can simultaneously be buying into "my computer hates me" and "I hate the IT people" is really odd. I'll tell you, though, around here, it's so unusual to get someone to come to your desk to help, that I think your former coworker should have been sacrificing high-end chocolate bars to you, 'cause she was a helluva lot better off than a couple of thousand end users hereabouts ... .

[theloomofmoira.livejournal.com]

--- the way people can simultaneously be buying into "my computer hates me" and "I hate the IT people" is really odd. ---

of course I thought of this quote for you: "People hate to be reminded of ills they are unable or unwilling to remedy: such reminder, in forcing on them a sense of their own incapacity, or a more painful sense of an obligation to make some unpleasant effort, troubles their ease and shakes their self-complacency."

having to admit their weakness (their ignorance), having to admit they need help, makes many people upset with the very ones who would help them; after all, those helpers are the ones who make the ignorance most obvious. but that is no excuse for their behavior...

[chomiji]

Heh, that's quite a quote! (And of course, at first I typed "quite a quite"!) Who said it originally?

I think what disturbed me about that whole scenario was that when I was doing deskside support myself, people were usually very grateful, and I actually have pleasant memories of that part of my career. So I feel squirmy when I think of someone being that petty to someone who's trying to help. (And of course then there's my INFP Defender issue: anytime I hear about someone I like being given a hard time by another person, I want to go kick some butt ... .)

[theloomofmoira.livejournal.com]

that would be Charlotte Bronte, from the book I just finished :)