--- the way people can simultaneously be buying into "my computer hates me" and "I hate the IT people" is really odd. ---
of course I thought of this quote for you: "People hate to be reminded of ills they are unable or unwilling to remedy: such reminder, in forcing on them a sense of their own incapacity, or a more painful sense of an obligation to make some unpleasant effort, troubles their ease and shakes their self-complacency."
having to admit their weakness (their ignorance), having to admit they need help, makes many people upset with the very ones who would help them; after all, those helpers are the ones who make the ignorance most obvious. but that is no excuse for their behavior...
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of course I thought of this quote for you: "People hate to be reminded of ills they are unable or unwilling to remedy: such reminder, in forcing on them a sense of their own incapacity, or a more painful sense of an obligation to make some unpleasant effort, troubles their ease and shakes their self-complacency."
having to admit their weakness (their ignorance), having to admit they need help, makes many people upset with the very ones who would help them; after all, those helpers are the ones who make the ignorance most obvious. but that is no excuse for their behavior...